Taking your Business Processes Online05 February 2015 by Zoe Harrington
By now we know that more and more businesses worldwide are giving their brand an online presence with websites and social media accounts; but did you know that plenty more businesses are taking their processes online too?
Business processes involve the service deliveries to your client – whether it be payment processes, online registrations or even online enquiry forms. Customer satisfaction is one of the most important factors to consider when thinking of making changes to your business services. Taking your business processes online will not only give your customers a convenient experience with your service, but also benefit you as a company.
Let’s take a look at how adding business processes to your company website will benefit both you and your customers.
The Benefits of Online Business Processing
Business processes are vast and can consist of a number of services for your customers and even for your employees. When you take them online, they can include e-commerce (such as payment processing), statements, debit orders, registration systems and internal management systems (that members and employees can have access to, for example).
The number one benefit for your company would be the fact that taking your business processes online benefits your customers immensely. In today’s fast-paced world, people don’t want to have to wait a week to receive their invoice in the post; or pay via EFT for every online purchase. Why should they do that when there are websites out there that take credit card payments directly from their site – saving the customer the time and hassle of going between their online banking and the online shop?
The days of having a pile of paperwork to register to study, register for a gym membership and even apply for a bank account are almost over, thanks to these businesses giving the customers the opportunity to do it all online. So, needless to say, another benefit of doing this would be that you won’t fall behind your competitors! The internet is fast and so are its users; making it very easy for them to go to your competitor’s website should they offer their business processes online.
Not to mention, moving your business processes to your website will cut your overall costs and save you countless amounts of paperwork covering your desk. At Online Innovations, we offer these services to our clients so that they can make sure to give their customers a satisfactory experience when dealing with them online.
How Online Innovations can Help you
With 15 years of experience behind us, clients are able to come to us and query about taking their business processes online. More often than not, Online Innovations is involved in analysing a client’s existing business processes and thereafter suggesting to them what will or won’t work if we take it online.
Over the years, we have seen and dealt with all kinds of business processes. At Online Innovations, we integrate top international software such as SAP, Navision and Syspro to best suit your online business processes – so you know you’re getting quality service from us. Take a look at just three of the many things we’ve done:
- A popular, national client of ours requested a system whereby their customers can login to their personal profiles on the website to see their statements, invoices and receipts. We were able to implement this for our client, resulting in them no longer needing to send post or faxes to their customers and rather having all of their statements online for both the company and their customers to see.
- Another national client of ours offers training courses all over South Africa and they wanted to have an online registration system for these courses. We were able to fulfil our client’s needs by making it possible for people to book and pay for their training course online. For their convenience, customers can login to their private profile to see their course material and to, eventually, download their certificate of completion.
- As mentioned, there are plenty of different business processes that can be taken online to improve your business’ performance and save costs. Online Innovations has even integrated a client’s e-commerce website with a courier in order to calculate delivery costs according to real time shipping costs!